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24-Hour Customer Support

When you join UBC, you get more than a box of processing equipment and a monthly bill. You become a member of a growing financial services community that is based on ensuring your payments are processed smoothly, inexpensively and without stress.

To that end, United Bank Card’s customer support staff is always available to assist you 24 hours a day, 365 days a year.

Providing top notch customer service and technical support is a responsibility taken very seriously at UBC. It has been one of the signature features of our program and a major reason behind our success. Our reputation for outstanding service has led to numerous awards and nominations in our industry, including "Best of the Best" in 2003 by the Green Sheet. With all customer service and technical support handled completely in-house, our customers can always be assured of receiving a quick resolution to any issue.

United Bank Card representatives can be reached either via e-mail or over the phone through the following numbers:

Customer Service: (800) 984-7262, or e-mail cs@ubcmerchantsolutions.com
Technical Support: (800) 984-7262, or e-mail tech@ubcmerchantsolutions.com